FAQ

Who We Are

Shop Minu was founded in 2016 by a small team in Louisiana, United States. We have since grown to have a worldwide presence, are are pleased to now ship (for free) all over the world! Our team has a passion for affordable aesthetic and kawaii clothing, and we want to share our unique style with you!

 

Where are you based?

Our team is based in the United States, and our products ship from China.

 

How does sizing work?

Sizing information is provided on each product details page. Please take note of these measurements when ordering, as our items are made according to Asian sizes and tend to run small.

 

How much is shipping?

Shipping is free on all orders worldwide!

 

How long does shipping take?

Orders processing takes between 1-5 days. Once shipped, orders to the United States can take an estimated 12-25 days to arrive. Shipping to countries outside of the US takes longer depending on the efficiency of your local postal service. Once your order has been shipped, you can track your package at https://www.17track.net/en/. 

 

Will all my items ship together?

Items are usually shipped individually in order to keep shipping costs low and to reach you as quickly as possible.

 

Do you offer returns?

We do not offer returns or exchanges. If the item you receive is damaged, the wrong item, or otherwise not as described, please contact our customer service team and we will be happy to resend or issue a refund.

 

Will I have to pay custom fees?

You may or may not have customs fees charged to you when your package reaches your country. This depends on your country's regulations. We are not responsible for these fees once you place an order. (99% of our customer are not charged customs fees, but we cannot guarantee anything)

 

What currencies do you accept?

All orders are charged in USD.

  

Contact us anytime at shopminuinfo@gmail.com!