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FAQ

Who We Are

Shop Minu was founded in 2016 by a small team in Louisiana, United States. We have since grown to have a worldwide presence, are are pleased to now ship (for free) all over the world! Our team has a passion for affordable aesthetic clothing, and we want to share our unique style with you! 

Where are you based?

Our team is based in the United States, and our products ship from China.

How does sizing work?

Sizing information is provided on each product details page. Please take note of these measurements when ordering, as our items are made according to Asian sizes and tend to run small. 

How much is shipping?

Shipping is free on all orders worldwide!

 

How does sizing work?

Measurements for all items are listed in the product description. Please be sure to read the measurements carefully, as our clothes are Asian sizes and tend to run small. If you have questions about which size to order, please contact us.

How long does shipping take?

Orders processing takes between 1-5 days. Once shipped, orders take on average  12-20 days to arrive. Please allow up to 40 days. Shipping to countries outside of the US may take longer, up to 2 months. Once your order has been shipped, you will receive a tracking number that can be tracked at https://www.17track.net/en/.

Will all my items ship together?

Items in your order may ship together or separately. Items will ship as they become available.

Will I have to pay custom fees?

You may or may not have customs fees charged to you when your package reaches your country. This depends on your country's regulations. We are not responsible for these fees once you place an order. 

Do you offer returns?

We offer refunds or exchanges. If the item you receive is damaged or not as described, please submit a return request. Please see our return policy for more details.

What currencies do you accept?

All orders are charged in USD.

  

Contact us anytime at shopminuinfo@gmail.com!